Privacy Policy

This Privacy Policy describes how AgendOS ("we", "the Company") collects, uses, stores and protects information in connection with the use of the platform, the website and the smart agent services on WhatsApp.

WhatsApp Business Platform integration is provided through Bizestech LTD, a partner of AgendOS.

Use of the service constitutes acceptance of this policy. If you do not agree to these terms, you must not use the service.

Information you provide: full name, business name, email address, phone number and other details required to open an account and provide the service.

Business information you upload: lists of leads and customers, contact details, statuses, notes and the content of conversations conducted through the system.

Technical information: IP address, browser and device type, usage times and actions in the interface, for security purposes and to improve the service.

Providing the service: operating the CRM, managing leads, running the smart agent and sending WhatsApp messages on your behalf.

Providing support and responding to inquiries, maintaining information security, preventing fraud and complying with legal requirements.

Improving the service using only aggregated and anonymous data.

We do not sell, rent or trade your information or your leads database.

We do not use your customers' content to train public models.

We do not share information with third parties except essential infrastructure providers (hosting, messaging infrastructure, and the AI model behind the demo chat, see section 12) operating under data processing agreements.

Information is stored on secure servers and encrypted in transit (TLS) and at rest. Access is restricted to authorized employees according to their role permissions.

The basic entry plan does not require a credit card. If paid plans are added in the future, payment details will be handled by a secure PCI-DSS-compliant provider and will not be stored on the Company's servers.

Information is retained for as long as the account is active. When closing an account, you may request a full export of the data and its deletion.

Information that must be retained by law (such as accounting records) will be kept only for the period required by law.

AgendOS provides messaging services to business customers through the WhatsApp Business Platform. When a person communicates with one of our business customers over WhatsApp, we process on that customer's behalf: the person's phone number, WhatsApp profile name, and the content and timing of the messages exchanged. We use this information only to deliver the messaging service, including automated replies generated with the help of a third-party AI provider, and to show the conversation to the business customer's authorized staff. We do not sell this information and we do not use it for advertising.

You may ask us to delete the personal information we hold about you by writing to eran@agendos.app. We will act on a verified request within 30 days. If your information was processed on behalf of one of our business customers, we will also pass the request on to that customer.

The right to access your information, correct it, export it or request its deletion.

The right to withdraw consent to marketing communications at any time.

To exercise these rights, contact eran@agendos.app.

Use of the service to send messages requires compliance with the Communications Law (Telecommunications and Broadcasting), Amendment 40 (the "Spam Law"), and WhatsApp policy.

You are responsible for ensuring that there is a legal basis for contacting the leads you hold and for respecting opt-out requests. The system provides an automatic opt-out mechanism.

We use essential cookies for login and security, and measurement cookies to improve performance. You can block cookies in your browser settings, but some functionality may be affected.

The home page includes a demo chat in which the AgendOS AI agent plays a representative of a sample business. The messages you write in the chat, the type of business you chose, and the business description you entered if you chose "Other business" are sent to Anthropic, PBC (United States), the provider of the Claude AI model, in order to generate the replies.

We do not store the conversation. It exists only in the page open in your browser and is deleted when you close or refresh it, and our server does not log the content of the messages.

Anthropic deletes the content of requests and responses from its servers within 30 days, unless the conversation was flagged as violating its usage policy (in which case it may be retained for up to two years) or retention is required by law. Anthropic does not use this content to train its models.

Your IP address is used momentarily to limit the number of messages per minute, to prevent abuse, and is not stored by us.

This is a demonstration only: do not write personal details, payment details, medical information or other sensitive information in the chat. Appointments, orders and meetings scheduled in the demo are fictitious.

Clicking the contact buttons in the chat is reported to Meta like any other contact button on the website. Details are in our Cookie Policy.

We may update this policy from time to time. A material update will be published on the website and sent by email.

For privacy questions: eran@agendos.app